Senior Consultant, Professional Services
Cisco
- Work in large projects, manage the customer's expectations and
drive the technical aspects in the project - Collaborate with
project managers to ensure that value is being delivered
according to the time plan and the agreed goals - Creatively
craft solutions to solve our customer’s problems - Enable
customers by doing knowledge transfer - Provide consultation and
lead the customer implementation, be a trusted advisor to
customers - Work with our internal team and cross-teams to share
the knowledge and support each other - Provide mentorship to new
hires during the onboarding. · · · Technologies: .Net, Java,
SQL, gitHub, Linux, Cloud technologies, Containers & Micro
Services, DevOps, Automation, Service Management
April 2021 - Present
Consultant, Professional Services
Cisco
January 2020 - April 2021
Consultant
Infinity CSS
Use the in-house Net developed contact centre software: - to
configure and deliver customer specific contact centre software
applications. - Assist clients to develop professional workflows
(using VB and similar scripting tools inside the software
application), that can be deployed as solutions in the work
environment. - Work with customer on enhancements to their
applications against change request management processes by
adapting software .Net code. - Work with software development
team to configure and test core software features and
enhancements prior to release in new applications. - Write T-SQL
stored procedure to automate jobs, scripts and data reports
Technologies: .Net, MS SQL, Windows Server
October 2016 - December 2019
Head of Computer - Telephony Integration System
Teleperformance Albania & Italy
- Implement computer – telephony solutions - Develop reports and
customer web interfaces in .Net and T-SQL - Document and
demonstrate solutions by developing documentation, flowcharts,
layouts, diagrams, charts, code comments and clear code -
Improve operations by conducting systems analysis, data reports
and recommend changes in policies and procedures - Protect
operations by keeping information confidential - Accomplish
engineering and organization mission by completing related
projects as needed - Provide leadership, guidance, training and
development to the CTI Team on the usage company software and
systems. - Prompt the team toward innovations, independence in
problem troubleshooting, solving and professional growth -
Continuous guidance and collaboration with the organisation’s
teams. ···Technologies: MS SQL, .Net, Avaya, CallMedia, Windows
Server
September 2010 - October 2016
System Engineer
MoD of Albania
Maintaining software applications, operating systems, network §
Monitor and maintain the systems infrastructure (ISSS-Lockheed
Martin Technology, Blue Box, TETRA, VRMTS) § Control and inspect
the conditions of equipment and systems in IMOC or other
specific points, installed, along the Albanian Cost, in order to
assure 24 hours system availability and continuous communication
between the integrated radio-communication system § Training of
the Border and Migration Police, Customs, Fishery Inspectorate,
Cost Guard and IMOC Staff, on usage of TETRA on-hand and station
radios § Draft manuals and curricula on the usage of TETRA
radios and other systems on IMOC, for the staff of IMOC and
other institution participating on IMOC § Ensure the back-up
system, archive and retrieve data in case they get corrupted -
Development and maintenance of the Daily Event Database and
Operational database in cooperation with ICITAP
March 2011 - September 2015
